Last updated: July 2024

Thank you for choosing Elso as your technology or digital marketing partner in the sustainability sector. This Refund Policy applies to all customers who have signed up and paid for our services. Please note that all payments made are non-refundable and non-transferable unless otherwise specified in this Policy. We reserve the right to refuse a refund request if there is any suspicion of payment fraud, unethical behavior, or violation of our terms.

Eligibility for Refunds & Transfers

• Accuracy of Information: The client must provide accurate and complete information about their products and services when submitting campaigns for approval. This includes, but is not limited to, any previous suspensions on platforms or with other agencies.
• Approval of Changes: Any changes made to the product, service, advertising content, or creatives must be communicated to and approved by Elso before launching the campaigns.
• Policy Compliance: If Elso detects that the client is using different creatives and/or landing pages, or if we suspect the advertised content violates advertising policies, a $50 penalty will be retained, and the remaining balance (if any) will be refunded.
• Platform Terms: The client must comply with all terms and policies set by the advertising platforms used in their campaigns.
• Prepayment: The client must deposit the full advertising budget and pay any associated fees before launching their campaigns.
• Terms of Service Compliance: The client must comply with Elso's Terms of Service.
• Payment Dispute History: Clients with a history of payment disputes with Elso are not eligible for refunds.

Refund Amount

The refund amount will consist of the remaining, unspent ad budget. This does not include ad credits (or vouchers), service fees, taxes, or any other incurred costs.

Payment Method

Refunds will be issued ONLY to the original payment method used by the client. If the original payment method is no longer available, additional information may be required, and Elso reserves the right to reject the refund if the client fails to comply.

Processing Time

Refunds may take 5-20 business days to process, depending on the payment method used by the client.

How to Request Refunds and Transfers

To request a refund or transfer, please contact your designated Elso representative. If you are unable to reach them, please email us at support@elsoservices.com.

Please note that this Refund Policy is subject to change without notice. We recommend visiting this page regularly to stay informed of any updates.

Best Regards,
Elso